For many of us the challenges of navigating health and human services intensifies as we age and as the use of technology escalates. This situation requires accompaniment, knowledgeable advocates and translators.

Those who have family members nearby, or who can call on the services of a volunteer, stand a better chance of successfully navigating the system. But for most older adults, facing the complex health care system alone is the daunting reality.

The Age-Friendly Working Group has identified that consideration of “system navigation” will be a core part of the SFEN Age-Friendly Action Plan.